We value our customers and want to make your online shopping experience the best it can be. If anything goes wrong with your product, you should always contact our head office (or email us), and we will do everything we can to help. Please note: UA-acoustics makes every effort to ensure that the information on our website is accurate.
Shipping and handling
All orders will be shipped within 1 ~ 3 days after payment. We use Economy international shipping from 10 to 35 business days, it all depends on the region.
Estimated Shipping Time:
USA / Canada: 10-30 business days
North and South America: 14-30 business days
Europe: 10-30 business days
Australia, New Zealand and Oceania: 20-35 business days
We will do our best to meet these estimates, but we cannot guarantee them. We pack the items well enough. But the postal service very negligently makes delivery. And sometimes the customer is delivered a damaged product. If this happens you can turn to us and we will replace the damaged item to you for free.
Item location: Kiev, Ukraine.
If you are not fully satisfied with our products, you can return the product within 30 days from the date of purchase. You will be refunded the cost of the order. The only thing we ask is to send us the products immediately upon receipt. The cost of the ordered panels will be returned.
If you wish to cancel your order – it is possible at no extra cost. Please send your details and the order No. xxx. We’ll handle it ASAP.
Taxes & Duties
The price you paid in the website is NOT include the tax in destination country or region. In most cases, you do not need you paid the tax, but if the goods is too big or the value of the good too large, the custom may ask you paid the import tax, in that case, you have to paid the tax by yourself. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
You can also send us an email at firstname.lastname@example.org and we can help you solve this problem.
Pay with Paypal
When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.